| 9-1-1 Information |
Cherry City VFC, along with mostly all other Fire Departments, Police agencies and EMS services in
Allegheny County, are dispatched by Allegheny County 9-1-1 in the Point Breeze section of the City of
Calls come on 9-1-1 either from a home phone, or a cellular phone. The first question that the call taker will
ask is "What city, Township or Borough?" - This is a vital element in getting a correct address, as there are
many streets in the county that have the same name and numeric ranges.
A land line 9-1-1 call will give the address and callback number of the residence. This information may or
may not be correct, depending on how updated the phone company is with their records. The call taker will
ask you to verify your address, to ensure you get the fastest help to you.
Cellular 9-1-1 calls are more difficult to process. There is no location identifier to tell the call takers where
your exact location is. It is a good idea to know where you are, whether in front of an address, business, or
intersection.
Don't get frustrated when the call taker keeps asking you questions about what is going on... They are just
doing their job, collecting enough information to ensure safety of responding units, as well as prepare the
units for what they may encounter when they arrive on scene. The person taking your call in many times than
not already gave the call to the appropriate dispatcher(s) after a few questions, and is just asking additional
information while the units are en route. This does not slow their response. They are just getting you the
best help available for your situation.
Allegheny County, are dispatched by Allegheny County 9-1-1 in the Point Breeze section of the City of
Calls come on 9-1-1 either from a home phone, or a cellular phone. The first question that the call taker will
ask is "What city, Township or Borough?" - This is a vital element in getting a correct address, as there are
many streets in the county that have the same name and numeric ranges.
A land line 9-1-1 call will give the address and callback number of the residence. This information may or
may not be correct, depending on how updated the phone company is with their records. The call taker will
ask you to verify your address, to ensure you get the fastest help to you.
Cellular 9-1-1 calls are more difficult to process. There is no location identifier to tell the call takers where
your exact location is. It is a good idea to know where you are, whether in front of an address, business, or
intersection.
Don't get frustrated when the call taker keeps asking you questions about what is going on... They are just
doing their job, collecting enough information to ensure safety of responding units, as well as prepare the
units for what they may encounter when they arrive on scene. The person taking your call in many times than
not already gave the call to the appropriate dispatcher(s) after a few questions, and is just asking additional
information while the units are en route. This does not slow their response. They are just getting you the
best help available for your situation.
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